Incorrect orders
When you receive your order from us and you identify that it is incorrect in anyway, please contact us within 24 hours of receipt of your order to advise us so that we can make the appropriate arrangements for replacement, return or a refund. Refunds are issued to you via the payment method and account you used to purchase the product/s.
Please contact us via email ([email protected]) or through our website contact page (https://raptorstraps.com/contact-us)
If your order or part of your order is incorrect due to an error by Raptor Straps Inc, it will be replaced at no additional charge to you or a full refund of the initial charge for the product or products will be given upon the order being returned to Raptor Straps Inc. The costs of returning the order or product/s will be paid for by Raptor Straps Inc.
Raptor Straps Inc cannot accept for return any product if the packaging is damaged, the seal has been opened or the product used in any way, unless the product concerned is considered to be faulty after it is opened.
Damaged and faulty products
If a product/s is damaged or you consider it to be faulty please contact us within 24 hours of receipt of your order and we will advise you if the product/s are to be returned and replaced or a refund is to be issued. Refunds are issued to you via the payment method and account you used to purchase the product/s.
Generally if any product you order from us is considered to be faulty we wish to have it returned to us so that it can be passed on to the supplier of that product for review as part of ensuring product standards and quality are maintained.
Note – All product/s or order returns should be sent to Raptor Straps Inc postal address within 3-7 days of receipt of your order.
If the supplier or manufacturer deems the product to be at fault a refund or exchange will be issued, please note this is at the discretion of the supplier or manufacturer of the product.
Postal Address for all product or order returns
Attention – Returns
Raptor Straps Inc
PO Box 4322
St. Johnsbury VT 05819
Order Acceptance and Limitations
There may be orders that we are unable to accept. Some of the situations that may result in this occurring include; supplier limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, product or ingredient restrictions required by local, state, national regulatory bodies or potential credit card / payment fraud. The latter may require additional verification of information from you before accepting your order; however, we will always contact you to advise you if any of the above should occur.
If your order is cancelled after your payment has been made and before the order has been dispatched to you, we will only issue a credit to the same payment method used to place that order. If the order has been dispatched to you, then our current return of goods and credits policy applies accordingly.
